Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Typically, orders are processed and dispatched within 1-3 business days after payment confirmation. Once your order has been shipped, the delivery time can range from 3-7 business days for standard shipping.

How do I change my shipping address?

To change your shipping address for an order on the Dream Car Toys website, follow these steps:

Log in to your Dream Car Toys account using your email address and password.
Once logged in, navigate to your account dashboard or profile settings.
Look for the section labeled “Shipping Address” or “Addresses.”
Find the address you wish to change and select the option to edit or update it.

How do I track the status of my order?

To track the status of your order on the Dream Car Toys website, follow these simple steps:

Log in to your Dream Car Toys account using your email address and password.
Once logged in, navigate to your account dashboard or order history.
Locate the order you wish to track and click on it to view the order details.
Look for a tracking number associated with your order. This tracking number is usually provided once your order has been shipped.
Copy the tracking number and paste it into the tracking tool provided by the shipping carrier. This tool is typically available on the carrier’s website.
Alternatively, if you received a shipping confirmation email from Dream Car Toys, you may find a direct link to track your order within the email. Click on the tracking link to view the status of your shipment.
Once you have entered the tracking number into the carrier’s tracking tool or clicked on the tracking link, you will be able to see the current status and location of your package in real-time.

Do you charge sales tax?

the charging of sales tax varies depending on several factors, including the jurisdiction in which the transaction occurs and the applicable tax laws. Many jurisdictions require retailers to charge sales tax on purchases made within their borders, but the specific rules and rates can vary widely.we are not charging sales tax.

Do you ship to my country?

We provide our services in UK, US, Canada and South Carolina.

Will my items come in one package?

Whether your items will come in one package depends on several factors, including the policies of the retailer you’re purchasing from, the availability of the items you’ve ordered, and their warehouse locations.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Returns must be initiated within 5 days of the purchase date.
Certain products may be exempt from returns due to hygiene or safety reasons.

I received the wrong item

If you received the wrong item from Dream Car Toys, we sincerely apologize for any inconvenience this may have caused. We understand that receiving the correct product is important to you, and we are committed to resolving this issue promptly.

My order arrived damaged

If your order from Dream Car Toys arrived damaged, we sincerely apologize for the inconvenience. We understand how frustrating it can be to receive damaged items, and we are committed to resolving this issue as quickly as possible.

Where should I mail my authorized return?

You can reach our customer support team by dreamtoys@123

How do I receive customer support?

You can contact our customer support team via email at dreamtoys@123 . Simply send us an email with your inquiry, and one of our representatives will get back to you as soon as possible.

What do I do if I entered an incorrect shipping address?

Immediately reach out to Dream Car Toys’ customer support team to notify them of the incorrect shipping address. You can typically find their contact information on the website or in your order confirmation email.

Can I change or cancel an order after I've submitted it?

Here’s what you can do:

Act Quickly: If you need to change or cancel your order, it’s essential to act quickly. Contact Dream Car Toys’ customer support team as soon as possible to request changes or cancellation.
Check Order Status: Check the status of your order to see if it has already been processed or shipped. If it’s still in the processing stage, there may be a chance to make changes or cancel it. If it has already been shipped, changes or cancellation may not be possible, but you can explore options for returning the items once they are delivered.
Contact Customer Support: Reach out to Dream Car Toys’ customer support team via email, phone, or live chat to request changes or cancellation. Provide them with your order number and details of the changes you’d like to make.
Follow Instructions: Follow any instructions provided by the customer support team regarding changes or cancellation. They will guide you through the process and provide options based on the status of your order.
Be Aware of Policies: Be aware of Dream Car Toys’ policies regarding order changes and cancellations. There may be certain restrictions or fees associated with making changes or cancelling orders, especially if the order has already been processed or shipped.

Can I pre-order an item that is sold out?